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    Confidentiality & Data Protection

Confidentiality & Data Protection

General Data Protection Regulation (GDPR)

The Association is committed to ensuring the secure and safe management of data held by us in relation to customers and other individuals. The Association takes confidentiality and Data Protection extremely seriously and ensures compliance with the General Data Protection Regulation (GDPR). The Association has implemented a Privacy Policy which details how the Association manages the personal data that it processes.

A copy of the Association's Privacy Policy is available here.
A copy of the Association's Fair Processing Notice is available here.
A copy of the Association's Employee Fair Processing Notice is available here.
Details of the Association's Record Management and Data Retention Periods are available here.

For information regarding the Association's Privacy Policy please contact the Association's Data Protection Officer (DPO) by writing to:

Data Protection Officer
Yoker Housing Association Limited
2310 Dumbarton Road
Yoker
Glasgow
G14 0JS

You can also contact our Data Protection Officer by telephone on 0141 950 9052.

Further information regarding data protection legislation can be found on the Information Commissioner's Office (ICO) website at www.ico.org.uk

Requesting your own information

Service users are entitled to request access to the information that the Association holds about them. This is known as a Subject Access Request.

How to make a Subject Access Request.

If you wish to make a subject access request you can complete a Subject Access Request Form that can be downloaded here.

Once you have completed a Subject Access Request Form you should send it to:

Yoker Housing Association Limited
2310 Dumbarton Road
Yoker
Glasgow
G14 0JS

You can also email the completed form to This email address is being protected from spambots. You need JavaScript enabled to view it.

You do not have to use the Subject Access Request Form. If you choose not to use our form, your request must be in writing and should include the following information:

  • Your full name, address and contact telephone number;
  • Any information used by us to identify or distinguish you from someone else of the same name (e.g. Tenancy Reference or Waiting List Reference Number); and
  • Details of the specific information you require and any relevant dates.

You do not have to tell us why you want to see your information.

Before we release information to you, we need to be confident of your identity so we may ask you for additional information in order to verify it.

Can I access information on someone else’s behalf?

The Association will need to be satisfied that you have the individual’s permission to act on their behalf.  

If you wish to access information about someone else, you will require their written consent and the relevant sections of the Subject Access Request Form should be completed confirming that you are acting on behalf of the individual.  

You must also submit proof of your identity.

How long will it take for you to respond to my request?

We will respond to you within the statutory timescale of one calendar month, starting from the day we receive your request and all the information necessary to answer your request.

Will any information be withheld?

There are some circumstances where the information you have asked for contains information that relates to another person.  

Unless the other person gives their permission, or it is reasonable in all the circumstances to provide the information without permission, we are entitled to withhold this information.  

Third party information may be edited out (redacted) so that it does not form part of the requested information.

There are exemptions within the GDPR which may allow us to refuse to comply with your request. Where an exemption applies to the facts of your request, we may refuse to provide all or some of the information requested, depending on the circumstances. When responding to your request, the reasons for withholding information will be explained.

What if I am not happy with the handling of this request?

If you are dissatisfied with the handling of this subject access request and wish to seek a review, please write to:

Yoker Housing Association Limited, 2310 Dumbarton Road, Glasgow, G14 0JS or email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Should you remain dissatisfied with the handling of your subject access request and the review, you may wish to contact the Information Commissioner’s Office.