The Association recognises tenant participation as being about tenants taking part in decision making processes and influencing decisions about housing policies, housing conditions and housing (and related) services. It is a two-way process which involves the sharing of information, ideas and power. Its aim is to improve the standard of housing conditions and services.
Through effective engagement with tenants, the Association aims to ensure that tenant feedback and opinion is incorporated within the Association's decision making processes.
In order to promote tenant participation the Association has developed a Tenant Participation Strategy that outlines how the Association aims to enagage and participate with tenants on an individual basis and collectively.
A copy of the Association's Tenancy Participation Strategy is available here.
Registered Tenant Organisations (RTOs)
Registered Tenant Organisations (RTOs) were introduced by the Housing (Scotland) Act 2001 and give important rights to groups who register with the Association. RTOs are independent organisations set up primarily to represent tenants' housing and related interests. Registration gives groups a recognised role in the Association's decision making processes.
The Association is responsible for ensuring that registered groups meet the registration criteria and will assist groups through the registration process. Any groups wishing to become registered with the Association must provide the following information:
- A copy of their constitution.
- A list of office bearers and committee members.
- A contact address for correspondence.
- A description of the area the group operates in.
- Details of other landlords the group are registered with or applying to become registered with.
More information about the registration process and the role of RTOs is published within the Association's Tenant Participation Strategy. Alternatively, further information can be sought by contacting Housing Services on 0141 950 9052.
The Association must maintain a public register of RTOs. The Association's Register of Tenant Organisations can be viewed here.
The Association consults tenants and other service users in relation to the services its provides or proposes to introduce and when reviewing key policies that could impact an individuals tenancy.
Outcome resports to recent consultation exercises / surveys can be viewed below:
- Website Consultation
- Rent Increase Consultation 2019 / 2020
- Letting Policy Consultation
- Settling In Visit Survey Report 2018 / 2019
- Termination of Tenancy Survey Report 2018 / 2019