Complaints

For information on our Complaints Handling Procedure click here.
 
If homeowners have exhausted our internal complaints process but remain dissatisfied, they have the right to approach The First-tier Tribunal for Scotland, Housing and Property Chamber (FTT) who will consider their complaint.
 
To take a complaint to the FTT, homeowners must first notify their property factor in writing of the reasons why they consider that the factor has failed to carry out their duties or failed to comply with the Code. The property factor must also have refused to resolve the homeowner’s concerns or have unreasonably delayed attempting to resolve them.
 
Contact details for the First-tier Tribunal for Scotland, Housing and Property Chamber are:
 
Housing and Property Chamber
First-tier Tribunal for Scotland
Glasgow Tribunals Centre
20 York Street
Glasgow
G2 8GT 
 
Telephone: 0141 302 5900
 
Or alternatively:
 
Email - HPCAdmin@scotcourtstribunals.gov.uk
 
Visit - https://www.housingandpropertychamber.scot/