Following advice from the UK Prime Minister and Scotland's First Minister to stay at home, the Association has taken the decision to close its office until further notice. Staff continue to provide services to customers and can be contacted by telephone or email as normal. Contact details can be viewed by clicking the 'contact us' button below.
Changes relating to our service delivery is detailed below.
Emergency repairs only
WE CAN ONLY CARRY OUT EMERGENCY REPAIRS AT THIS TIME. Other repair requests will be logged and actioned as soon as it is safe for contractors to start work again.
Gas Safety Checks
Planned gas safety checks are currently being undertaken.
Payment of Rent
We understand how concerned people are about the impact of the Covid-19 pandemic – particularly those who face losing their job. If you are worried about paying your rent as a result of the current situation then it is important that you contact us as soon as possible.
We will always try to work with tenants to resolve arrears and provide support, advice and assistance to make a welfare benefit claim where appropriate.
More information about your rent account and welfare benefits concerns is available here.
More information about welfare benefits are available here.
More information about the UK Government's Job Retention Scheme is available here.
If you wish to discuss any other tenancy matters please contact Housing Services.
If you are an owner occupier and wish to discuss our factoring service please contact Finance Services.